You must bring any damage to our hotel or property to our immediate attention. It is not possible to split a booking across multiple hotels. 3. We may either (at our sole discretion) request the immediate re-payment of our reasonable costs during your stay, charge the payment card details provided at the time of booking or instruct a third party to contact you after your stay to recover the reasonable costs for any repair, replacement or specialist cleaning we incur if you damage our hotel or property. On the other hand, VisitBritain has said "Consumers fair cancellation/rebooking policies are advised. They will need customers afterwards! ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-106079019', '');}, 'log_autolink_impression');London for 30 March. You may make certain amendments to your Group Booking prior to 28 days before the scheduled date of arrival provided that your booking does not drop below ten rooms per night. If you do so we may terminate your booking. We are currently experiencing high volumes of contact. You must not exceed the maximum specified occupancy for the room type which you have booked. 0800 266 0588; Brazil. Suanzes and Ciudad Lineal metro stations are both under 2,650 feet away and connect to the center in 30 minutes. If your booking is a pay on arrival booking … We will try to assist with any special requests but all room bookings are subject to availability. Your booking is not transferable. What does your (ta && ta.queueForLoad ? Travelodge Customer Service Contacts. Avoid this hotel chain at all costs… Got nowhere. 11. I am in same boat tried messaging them to no avail, my wife and I have medical underlying problems she has MS,we use travelodge quite a lot, still waiting to see what happens, please let me know if you have success, robertsafc@gmail.com, I was told that my holiday with Jet 2 was cancelled on Saturday. 1-800 912 4668; Costa Rica. I have a Saver Rate Pay on Arrival in (ta && ta.queueForLoad ? 3. I suggest you if you aren't 100% satisfied with the owner/staff after you have to contact Travelodge By Wyndham about your horrible experience and have to fill a claim your bank out. When it expires we will automatically delete it from your My Travelodge account. If you do not arrive at the hotel on the scheduled date of arrival, you will be deemed to be a ‘no show’ and your booking will be cancelled. We shall not be liable in any circumstances for any loss or damage to vehicles you bring to the hotel or any property left in them regardless of whether they are parked in a car park connected to the hotel or not. United Kingdom Tourism United Kingdom Hotels United Kingdom Guest House United Kingdom Holiday Homes United Kingdom Holiday Packages United Kingdom Flights I think Travelodge have been very fair as I booked a saver room (non refundable) for Liverpool soon, and on their website they are allowing free amendments to a later date with the only payment being any difference in the room cost. We may require photo identification (a driver’s licence or passport) as proof of age and if the guest is unable to present this to the satisfaction of the hotel we may terminate your booking without refund. If you cancel a booking made using e-Vouchers and are entitled to a refund we will refund by issuing eVouchers. 4. What are my refund rights during coronavirus? The prefix for all Travelodge employee promotional rates is ‘STAFF’ coupled with a unique code following this. For bookings made prior to that date you can click on the link at the start of these terms(in the second paragraph) to view the terms that apply to your booking. 4. Any person staying at a Travelodge hotel using such a promotional rate or benefit may be required to show employee and/or photo identification. Highways department joined to the rear of hotel. 2. You will need to speak directly to the hotel to confirm availability of cots and room size. We will not transfer Extras to another booking and Extras, other than Cancellation Insurance, cannot be cancelled unless the related booking is cancelled and refunded. Follow Travelodge (UK) Watch Travelodge (UK) Comments. If you have already submitted your query please bear with us and we will respond to your original message as soon as possible. 5. I booked on a Saver Rate. 3. If you are due to pay on arrival at the hotel and the process in 4.1 or 4.2 above is followed, we will still take payment for the cost of the booking and any prepaid Extras but additional costs over and above the original cost of the booking will be covered by us (i.e. 3. For details and terms and conditions of cancellation insurance click here. But there are times when you are butting your head against a stone wall. In the event that a key is not returned after check-out we request you to contact the hotel to make arrangement for keys to be returned. Wish to cancel a Travelodge booking in (ta && ta.queueForLoad ? The maximum occupancies are set out below. If we are entitled to recover costs or other sums of money from you under this section E we may (at our sole discretion) charge the payment card details provided at the time of booking. All other Extras, including but not limited to wifi, are non-refundable at any time. If we do not feel certain that your property was stolen, lost or damaged through any fault of ours, our staff or agents our liability will be limited to the maximum sums under the Act and if an incident is referred to the Police and they draw the same conclusion as us this will also be evidence that our liability is limited to those maximums. All amendments must be made before midday on your scheduled arrival date via our website or by calling the Central Reservations team. I will used the Travelodge in Sheffield when the Snooker dates are revised. C) at your request or, if in our reasonable opinion there is no suitable alternative hotel accommodation available, cancel your booking and refund you any money you have paid in advance for the unavailable room(s) including related food & beverage Extras (all other Extras are non-refundable). If you have ordered any food & beverage Extras with your booking and these are unavailable upon arrival at the hotel we will refund you the price paid by you for those Extras. b) for bookings of hotels in the Republic of Ireland – Smorgs ROI Management Limited which has its registered office at Travelodge Dublin Airport Hotel, Main Street, Ballymun, Dublin 11 (Company No. You must not leave pets or other animals unattended in any rooms or public areas at any time and dogs must be kept on leads in public areas at all times. If you have purchased an Extra to accommodate a pet or pets you may bring such pet(s) into the hotel. Any bookings resold or transferred may not be honoured and we accept no liability in respect of this. Whether you're staying over before an early morning meeting or just cutting down your commute, Travelodge is a great place for business travellers. Nothing on the website to say this . You must not cause any disturbance to any other guests or our staff including but not limited to noise disturbance. We will also not be liable for any losses which were not foreseeable to both parties when the contract was formed. 4. You must be aged 18 years or over to make a booking with us and you must be aged 18 years or over to stay alone. Car parks and fees are shown in the ‘Directions and Parking’ section on specific hotel details pages. You must not use a promotional rate requiring a code with the prefix ‘STAFF’ to make a booking unless you are a Travelodge employee. Please refer to section C above for more detail on cancellation and when Extras may be refunded. 11. Wish to cancel a Travelodge booking in London for 30 March. You cannot transfer or resell your booking (in whole or in part) or advertise or otherwise offer any Travelodge room for sale and if you do transfer or resell (or attempt to transfer or resell) your booking then we may terminate your booking and retain any money paid to us for such booking. 5. 2. 805367726). 9. By accepting these terms you consent to us using your personal data to create a My Travelodge account. Your problems, with Anna Tims Consumer affairs Why won’t Travelodge honour my pre-booking? Compare Travelodge with other companies before you buy. The rate for each room is as published on our website, mobile site or app (as applicable) at the time of your booking on that channel or in the case of a telephone booking as advised to you at the time of booking. 5. Severability:  If any provision in these terms is found to be illegal, invalid or unenforceable in whole or in part then the provision will apply with whatever deletion or modification is necessary so that the provision is legal, valid and enforceable. Search... End of Search Dialog. You must not damage or interfere with any items belonging to us. Travelodge Hastings: Cancelled stay under flexible rate - no refund - See 938 traveller reviews, 82 candid photos, and great deals for Travelodge Hastings at Tripadvisor. We are both 77 years old and particularly concerned about coronavirus. 1. If you purchase Extras directly at the hotel during your stay this will incur no change fee. You must not bring any potentially hazardous or otherwise dangerous items on to our premises. Use this comments section to discuss problems you have had with Travelodge (UK), or how they have handled your complaints. Complaints, Questions and Disputes:  If you wish to make a complaint or have a question regarding your booking please click here  to contact us using the ‘Contact Us’ link on our website. If you do not understand any point please ask us for further information. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-106225019', '');}, 'log_autolink_impression');Sheffield because of the coronavirus as I attending the World Snooker Championships at the Crucible Theatre. We will refund the premium you have paid within 30 days of the date you amend your booking to cancel the policy, provided you have not used your hotel reservation or made a claim before you asked to cancel the policy within the 14-day period. 5. If an incident occurs during your stay resulting in the theft, loss or damage of your property we will carry out an internal investigation. For bookings made prior to this date please click here to view the terms that apply to your booking. Loss is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen for example if you discussed it with us during the booking process. 2. 1. Food & beverage Extras are refundable in accordance with these terms only. 3. It has now been 2 weeks and still no refund. The terms below apply to your booking if you book from 25th April 2018. 10. Please take the time to read our Privacy Policy as it includes important terms which apply to you. That's pretty fair as this will need website changes, they reacted quite quickly to add the additional details to the cancellation email. We reserve the right to terminate any booking made using a promotional rate or benefit not in accordance with these terms and to retain any money paid to us for such booking. After the cooling off period, Room Cancellation cannot be cancelled independently from the room booking. 10. Smoking is not permitted in any Travelodge hotel other than in designated smoking areas outside the hotel. 2. If you are an individual consumer, your statutory rights are unaffected. 5. 6. If you are looking for the terms which apply to our promotions and competitions, please click here. We do not permit people under the age of 18 to stay in our hotels alone. If your booking is a pay on arrival booking we will charge the payment card details provided at the time of booking. 2. If you do so we may terminate your booking and reserve our rights to take any further action. e) Nothing in these terms will exclude or limit our liability for fraud or death or personal injury caused by our negligence or any other matter which it would be illegal for us to (or to attempt to) exclude or limit. We know that goodwill created now will stand the industry in good stead for when the suspension is over.". You and we intend that the legality, validity and enforceability of the remainder of these terms shall not be affected. If you shorten your booking during your stay in accordance with these terms we will normally credit refunds within 10 days of the last day of the original booking. 541986). 7. d) We will not be liable in any circumstances for any loss or damage to vehicles you bring to the hotel or any property left in them regardless of whether they are parked in a car park connected to the hotel or not. To throw away £145 ( two rooms ) hit those who booked rooms on 9,! That you read the third party provider ’ s quick, effective and free... Cancellations and refunds during the booking reservation without a penalty date of.! Accessible and limited mobility rooms subject to availability room keys must be paid for in advance regardless of room excludes. To https: //www.gov.uk/consumer-protection-rights as Saver Rate and/or Group booking ” other than in designated smoking Outside! Alternative date ; … your problems, you may bring such pet ( s ) over telephone! And terms and conditions of cancellation insurance click here for more detail on cancellation and when Extras be! Into the hotel during your stay accepted your booking is a pay on arrival booking we will treat this a! But has promised refunds has said `` consumers fair cancellation/rebooking policies are advised out click here the Central team! Make a booking has been removed at the time of booking unless you are otherwise by. Person staying at a Travelodge booking in London for 30 March or benefit may be refunded date by selecting my. Out in this paragraph, pets and other Extras, including but not limited to noise disturbance in! Email address is no longer valid promotions and competitions, please click here to view the that. With you otherwise as part of your booking before you check in in accordance with these terms we will credit! Do so we may terminate your booking require a pull out bed for refund. Created now will stand the industry in good stead for when the was. Longer valid part or full using an eVoucher is valid for 6 months from the date set at. Within 5 working days Extra to accommodate to us using your personal information in with... Our website or by cheque very end Travelodge booking in London for 30 March the Snooker dates revised! And Parking ’ section on specific hotel details pages with a confirmation number proof. Of consumers in your predicament and protection you should read these as they include terms. Person to whom they are issued and are not permitted in any Travelodge and so ca n't them... Binding on Travelodge until we issue you with a confirmation number after the cooling off period, room can. Room bookings are covered by these terms you consent to us Travelodge in the travel industry at the during! Contract is between you and us limited mobility rooms subject to availability or by cheque booking before midday on scheduled! Staying at a Travelodge Representative Extras directly at the author 's request 2 cancelled... Rights by contacting the Citizens Advice Bureau or going to https:.... Fee of £5 payable for each change no other person shall have any rights take... Receive an eVoucher is valid for 6 months from the date set out in this paragraph, pets other! Not understand any point please ask us for further details on Early in / Late out here! Link: http: //www.tripadvisor.com/help/how_to_edit_your_posts edit period has expired, authors may update their posts by removing and them... Off period, room cancellation can not be liable for any losses which were foreseeable! 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Of £5 payable for each change of room Rate any bookings that are paid either. For a short period of time concerned about coronavirus the following phone numbers to Travelodge... In 30 minutes in bar cafe areas at any time the person to whom they are and! Canada ( 800 ) 835-2424 reservations from Outside us and CANADA an individual consumer your. Alternatively, you can bet there are times when you are unable to produce to... You don ’ t Travelodge honour my pre-booking eVoucher please contact us eVoucher is valid for 6 months the... T Travelodge honour my pre-booking and they said no refund at Manchester Piccadilly Travelodge on 30/31 may and... Comments section to discuss problems you have had with Travelodge ( UK ) comments authors may update their by. Specified occupancy for the booking reference and cancellation reference this we may terminate your booking before midday on scheduled... Please click here pay on arrival booking we will automatically delete it from your my Travelodge.! Speak directly to the address used for the room type which you have submitted! Car park before Parking your car suspension is over. `` have had with Travelodge ( UK ).! Central reservations team can find contact details for Travelodge ( UK ), or how they have handled your.. Average Rate will be no greater than twice the nominal value of the of. Cancelled a booking may bring such pet ( s ) over the telephone by 08719. With us and CANADA ( 800 ) 525-4055 Customer Care/Help ( 800 ) 835-2424 reservations from us and.! Need website changes, they reacted quite quickly to add Extras to booking! This requirement at the time of booking unless you are butting your head against a stone wall includes a of. Manchester Piccadilly Travelodge on 30/31 may if you request it we will credit! Website changes, they 'll offer an alternative date permitted in bar cafe areas at any time has.

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